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Shipping Policy
Free Shipping: All orders over $50 ship free via standard.
Processing Time
Orders are processed Monday through Friday, 3:30 PM EST to 5 PM EST, excluding holidays. Orders placed before 3 PM EST ship the same business day. Orders placed after 3 PM EST or on weekends will be processed the next business day.
Shipping Methods & Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Ground | 2-3 business days | Calculated at Checkout |
| 2-Day Express | 2 business days | Calculated at Checkout |
| Overnight | Next business day | Calculated at Checkout |
| International | 5-10 business days | Calculated at Checkout |
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your shipment through:
- The tracking link provided in your shipping confirmation email
- Your account dashboard under "Orders"
- Contacting our customer service team at Contact Us
Shipping Addresses
We ship to residential addresses, PO boxes, and business/commercial addresses. Please ensure your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Important: Address changes must be requested within 2 hours of order placement. Once an order has been shipped, we cannot modify the delivery address.
Damaged or Lost Shipments
If your package arrives damaged or goes missing in transit:
- Contact us within 48 hours of delivery (for damaged items)
- Provide photos of damaged packaging and products
- We'll file a claim with the carrier and send a replacement immediately
Return & Exchange Policy
30-Day Satisfaction Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Return Requirements
To be eligible for a return, items must meet the following criteria:
- Condition: Items must be unused, unopened, and in original packaging
- Timeframe: Return request initiated within 30 days of delivery
- Documentation: Include original invoice or packing slip
- Authorization: Return Authorization (RA) number obtained before shipping
How to Initiate a Return: Contact our support team at support@microsatacables.com or call 1-800-SATA-HELP. We'll provide your RA number and return shipping instructions.
Non-Returnable Items
The following items cannot be returned:
- Custom-manufactured products or special orders
- Items that have been used, modified, or damaged after delivery
- Products returned without Return Authorization
- Clearance or final sale items (marked as such at time of purchase)
Return Shipping
Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method and purchasing shipping insurance for returns over $100.
Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Original payment method will be credited
- Shipping charges are non-refundable (unless return is due to our error)
- You'll receive email confirmation when your refund is processed
Exchanges
For exchanges, follow the return process above and place a new order for the desired item. This ensures you receive your replacement as quickly as possible.
Warranty Information
Manufacturer Warranties
All products sold through MicroSATACables.com include manufacturer warranties that cover defects in materials and workmanship under normal use conditions.
GORITEâ„¢ Premium Warranty
Our GORITEâ„¢ premium product line includes enhanced warranty coverage:
- Cables: Lifetime warranty
- Adapters & Converters: 3-year warranty
- Backplanes & Enclosures: 5-year warranty
- Docking Stations: 3-year warranty
Warranty Claims Process
To file a warranty claim:
- Contact our support team with your order number and description of the issue
- Our technicians will troubleshoot the problem
- If warranty service is approved, we'll provide a prepaid return label
- Replacement products ship within 24-48 hours of receiving your return
Warranty Exclusions
Warranties do not cover:
- Damage from misuse, abuse, or improper installation
- Damage from power surges or environmental factors
- Normal wear and tear
- Products modified or repaired by unauthorized parties
International Orders
Countries We Ship To
We ship to over 100 countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout based on package weight and dimensions. we DO NOT ship to INTL PO BOXES.
Customs & Duties
International customers are responsible for:
- All customs duties, taxes, and brokerage fees imposed by the destination country
- Compliance with local import regulations
- Providing accurate customs information
Important: Some countries restrict the import of electronic components. Please verify import regulations for your country before ordering.
International Returns
International returns follow the same policy as domestic returns, but customers are responsible for return shipping costs. We recommend purchasing shipping insurance for international returns.
Currency & Pricing
All prices are displayed in USD. Your credit card company or PayPal will convert the charge to your local currency using their current exchange rate.