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Shipping Policy
Free Shipping: All orders over $300 ship free via standard.
Processing Time
Orders are processed Monday through Friday, 8:30 PM EST to 4:00 PM EST, excluding holidays. Orders placed before 3:30 PM EST ship the same business day. Orders placed after 3:30 PM EST or on weekends will be processed the next business day.
Shipping Methods & Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Ground | 2-3 business days | Calculated at Checkout |
| 2-Day Express | 2 business days | Calculated at Checkout |
| Overnight | Next business day | Calculated at Checkout |
| International | 5-10 business days | Calculated at checkout |
Order Tracking
Once your order ships, you will receive a confirmation email with a link to track your shipment. You can also view your tracking details by:
- Your account dashboard under "Orders" section.
- Contacting our customer service team at support@microsatacables.com
Shipping Addresses
We ship to residential addresses, PO boxes, and business/commercial addresses. Please ensure your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Important: Address changes must be requested within 2 hours of order placement. Once an order has been shipped, we cannot modify the delivery address.
Damaged or Lost Shipments
If your package arrives damaged or goes missing in transit:
- Contact us within 48 hours of delivery (for damaged items)
- Provide photos of damaged packaging and products
- We'll file a claim with the carrier and send a replacement immediately
Return & Exchange Policy
30-Day Satisfaction Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Return Requirements
To be eligible for a return, items must meet the following criteria:
- Condition: Items must be unused, unopened, and in the original packaging
- Timeframe: Return request initiated within 30 days of delivery
- Documentation: Include original invoice or packing slip
- Authorization: Return Authorization (RMA) number obtained before shipping
How to Initiate a Return: Contact our support team at support@microsatacables.com. We'll provide your RMA number and return shipping instructions.
Non-Returnable Items
The following items cannot be returned:
- Custom-manufactured products or special orders
- Items that have been used, modified, or damaged after delivery
- Products returned without Return Authorization
- Clearance or final sale items (marked as such at time of purchase)
Return Shipping
Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method and purchasing shipping insurance for returns over $100.
Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Original payment method will be credited
- Shipping charges are non-refundable (unless return is due to our error)
- You'll receive email confirmation when your refund is processed
Exchanges
For exchanges, follow the return process above and place a new order for the desired item. This ensures you receive your replacement as quickly as possible.
International Orders
Countries We Ship To
We ship worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout based on package weight and dimensions. Please note that we do not ship to international P.O. Boxes.
Customs & Duties
International customers are responsible for:
- All customs duties, taxes, and brokerage fees imposed by the destination country
- Compliance with local import regulations
- Providing accurate customs information
Important: Some countries restrict the import of electronic components. Please verify import regulations for your country before ordering.
International Returns
International returns follow the same procedure as domestic returns. However, international customers are responsible for all return shipping costs and any associated customer duties.
We highly recommend purchasing shipping insurance for international returns, as we cannot be held responsible for lost or damaged packages
Currency & Pricing
All prices are displayed in USD.
Credit card and PayPal payments are automatically converted to your local currency based on their current exchange rates.